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Guides on cards, stamping, the counter and Wallet. You find the same articles inside tapja.
Getting started
From signing up to the first card in your customers’ wallets.
Cards & programs
The five card types, how points are earned, rewards, starting credit and terms of participation.
Stamping & redeeming
How it works at the counter, the cooldown against misuse, and staff attribution.
Working at the counter
Scan, stamp, hand out cards: everyday work in the counter mode of the tapja app.
Working offline
What works without internet, what is provisional, and where the limits are.
PIN & shift
Shared or personal device, when a PIN is needed and what it unlocks.
Corrections & blocking
For owners and managers: correct balances, book rewards, block cards.
Tiers & status
Optional status levels: how they are measured, thresholds, moving up and down.
Campaigns & segments
Audiences (segments), how they are sent, and recurring campaigns.
Automations
Triggers, caps and quiet hours for automated messages.
Analytics
Reading the figures honestly: new vs. returning customers, uplift, attribution.
Referrals
Two separate systems: businesses referring businesses, and customers referring customers.
Wallet & devices
How the card gets into the wallet, how card updates work and how to pair counter devices.
Team & roles
Permissions and PIN rules for owners, managers and staff.
Billing & plans
Plans, payment, invoices, cancellation and add-ons, billed per business.
Privacy & legal texts
What data your guests provide, consent, hosting, deletion and the legal texts.
Still have questions?
Get in touch. If you already use tapja, you can also reach support right from the dashboard under “Help”.