Corrections & blocking

All corrections are reserved for owners and managers and require a reason. On a shared device a PIN is needed for each action as well; on a personal device it is not.

Every correction lands in two logs: in the owner’s security log with the reason and channel, and in the activity history, where it appears with the customer and in the staff member’s own actions.

This adjusts the stamp or point balance afterwards, up or down, when something went wrong at the counter. The reason is mandatory and is logged with it.

A blocked card is voided and disappears from the customer’s wallet. The step cannot be undone. When in doubt, correct the balance instead.

If a reward was redeemed although the customer did not receive it (or the other way round), it can be credited or taken back afterwards. A reason is mandatory here as well.

If a customer deleted their card from the wallet or changed phones, “issue again” creates a fresh link. The balance stays.

At the shared counter this step needs a PIN, in management mode it does not: without a PIN the server could not record who triggered it.