Help center
Team & roles
Permissions and PIN rules for owners, managers and staff.
The roles at a glance
Owners have full access, managers run the operational day-to-day, staff stamp and redeem with a PIN. Sensitive actions stay with the higher roles.
Counter and management
The app has two ways in. At the counter you identify yourself with a PIN, no account and no email address; that is enough for everyday work. Management requires a personal account login.
What matters is the role, not the route: owners and managers reach the customer list and corrections through both, a staff member through neither. Analytics, settings, the security log and billing stay with the account login in any case.
Staff data and works council
tapja assigns every stamp, redemption and correction to the staff member and the location where it happened. This protects against misuse and makes clear what happened at the counter.
Owners and managers see a team overview with figures per staff member. Staff only see their own figures; there is no ranking between colleagues.
Entries in the activity log are deleted after 18 months. When a staff member is deleted, their name and PIN are removed and their actions remain without a name.
As the employer, you are responsible for this data. Let your team know about it. If your business has a works council, agree on the use with it beforehand, as figures per staff member may require its consent. This is not legal advice.