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tapja

Help center

Tiers & status

Optional status levels: how they are measured, thresholds, moving up and down.

What status is measured by

Status levels can be based on total visits, on visits within a time window, or on redeemed rewards. That way you reward either loyalty over time or current activity.

Thresholds & time windows

Every level has a threshold at which it is reached. With window-based measurement only the activity within the configured number of days counts.

Moving up and down

Customers move up immediately once they pass the threshold. Moving down, if enabled, only happens after a grace period without enough activity, so nobody is downgraded abruptly.

Still have questions?

Get in touch. If you already use tapja, you can also reach support right from the dashboard under “Help”.